| Question:I am a designer, can you come true my design? |
| Answer: Yes, please mail your design to designer@dressbyyou.com. |
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| Question:How long before my dress is delivered? |
| Answer: You should plan on approximately two months after you place your order for the dress to
be delivered to your home. Please confirm all delivery dates for your gown with your bridal
salon at time of purchase. |
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| Question:Do you accept returns? |
| Answer:Our gowns are specially made to order. Because of this, all sales are final. We cannot accept
returns or exchanges, except the quality problem. |
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| Question:What kinds of payment options are available? |
| Answer:Please refer: Payment Information |
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| Question:Can I make the train longer on a bridal gown? |
| Answer:Yes, you can add additional train length for your own deside. All the dresses on dressbyyou.com can be custom-made. |
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| Question:How Can I design my wedding dress? |
Answer:There are 2 ways for choice.
1. You can choose the basic options of dress by PC-1, and write your other details in the customer note when you place the order.
2. Send your design and ideas to designer@dressbyyou.com, we will contact you. |
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| Question:Can I buy a the gown online? |
| Answer:Yes, our website is a shopping system, you can buy it online. |
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| Question:Can I order extra fabric? |
| Answer:Yes, please write to sales@dressbyyou.com after placing the order. |
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| Question:Can I get a fabric swatch? |
| Answer:Yes, but you need to pay the shipping fee. |
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| Question:How do I order a catalog? |
| Answer:Sorry, we have not publish the English catalog. |
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| Question:Which shipping method you use and what about the shipping time? |
| Answer:We will use the EMS or TNT to send your dress. As usual, you will get the dress in about 5 days after we send out. |
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| Question:What's the mean of "Rush Delivery" option |
| Answer:This is our produce time add the shipping time. |
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